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Return and Exchange Policy

  1. If the product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
  2. Please note that some products are not eligible for a return if the product is "No longer needed"
  3. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable).

Return and Exchange Policy as Per the Category

Fashion Category
7 Days; Return and refund/replacement. (Except Lingerie and innerwear) No questions asked
For all products of Jovani, refund policy is not valid unless the product is damaged. 7 days exchange policy is available.

Health And Beauty Category
7 Days; Return and refund/replacement.
Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available. If the same item is not available, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Please note that certain products marked as non-returnable on product page are not eligible for return.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only

Returning Procedure for Customer,

  1. Open a return request from the AARRYA website/app.
  2. We shall communicate with the courier company and they courier will pick up your product
  3. Once the particular brand receives the item, we will return the price of the item to the purchasers’ account as within 7 days after a quality check.
  4. Returns should be made within 7 days after receiving the product and in original, undamaged packaging with the tag intact. If we find that the product has not been returned to us in fully resalable condition, we are unable to return on the item.